Andrea Burns-Friday - Email & Phone Number

Global Head of Quality and Training Excellence at Bpa Quality (North America) Contact Center Quality Solutions

Andrea Burns-Friday is based out of Greater Orlando and works at Bpa Quality (North America) Contact Center Quality Solutions as Global Head of Quality and Training Excellence.

Andrea Burns-Friday's Contact Information

Andrea Burns-Friday's Work email

a*****@bpaqua***.com

Valid

Latest update

October 14, 2025

Location

Greater Orlando

Andrea's current employer

Bpa Quality (North America) Contact Center Quality Solutions

Description

Outsource call center QA to experts to exceed KPIs, reduce costs & capture voice of the customer insights Training, Analytics, QA Software

Website

bpaquality.com

HQ Location

Melville, New York, United States

Number of employees

501-1000

Industry

Business Consulting And Services

Latest update

May 1, 2024

Read about Bpa Quality (North America) Contact Center Quality Solutions

Frequent questions about Andrea Burns-Friday

What company is Andrea Burns-Friday working for?

Andrea Burns-Friday works for Bpa Quality (North America) Contact Center Quality Solutions.

What is Andrea Burns-Friday's function at Bpa Quality (North America) Contact Center Quality Solutions?

Andrea Burns-Friday is Global Head of Quality and Training Excellence at Bpa Quality (North America) Contact Center Quality Solutions.

Where is Andrea Burns-Friday based?

Andrea Burns-Friday is based out of Greater Orlando.

What is Andrea Burns-Friday's work email address?

Andrea Burns-Friday's professional email address is a*****@bpaqua***.com

Who are Andrea Burns-Friday's co-workers?

Andrea Burns-Friday's colleagues are Lisa Renda, David Blackwell, Giovanni Aguirre, Stephanie Taylor, Neal Eggers, Christine Clarson, Crystal Li, Tom Dagnesi, William Liang, Steve Hide, Fei Zhan, John Griffiths, Nick Jackson, Yvette Renda, Jeffrey Zammit, Matthew Gryntysz, Karyn Dupree, Keecia SHRM-CP, Zara Townsend, Jan Brown, Haining Suo, Gladys Belson, Johnny Huertas, Marsha Arnaldy, Weisi Luo, Monica Beck, Chong Ding, Rosetta Williams, Anita Zummo, Soham Chakraborty, Kelvin Cruz, Deanna Foren, Sonia Quirindongo, Bill Baptiste, Signe Aguirre.

Andrea's co-workers

Lisa Renda

Chief Executive Officer

Vice President, Client Services North America

Neal Eggers

Vice President of Customer Success

Christine Clarson

Vice President Global Strategic Partnerships

Crystal Li

Quality Assurance Team Lead

Tom Dagnesi

Sr. Training & Development Director

William Liang

Quality Assurance/Chinese Languages Specialist/Team Lead

Steve Hide

Director, Healthcare Client Services

Fei Zhan

Lead Psychometrician

John Griffiths

Head of Business Insight

Nick Jackson

Senior Director Of Client Services, North America

Yvette Renda

Director, People Development & Training

Jeffrey Zammit

Director of Client Services

Matthew Gryntysz

Director Of Analytics

Karyn Dupree

Senior Director of Quality Solutions & Digital Marketing

Keecia SHRM-CP

Human Resources Manager

Zara Townsend

Quality Assessor

Jan Brown

Senior Project Manager

Haining Suo

Market Research Analyst

Gladys Belson

Human Resource Supervisor

Johnny Huertas

Shift Supervisor

Marsha Arnaldy

Senior Project Manager

Weisi Luo

Market Research Analyst

Monica Beck

Customer Service Evaluator

Chong Ding

Quality Assurance Analyst

Rosetta Williams

Quality Analyst

Anita Zummo

Senior Client Manager, Contract Recruiter, Service Excellence Supervisor

Soham Chakraborty

Independent Quality Evaluator

Kelvin Cruz

IQE Analyst

Deanna Foren

Quality Assurance Supervisor

Sonia Quirindongo

Global Research

Bill Baptiste

Service Excellence Manager

Signe Aguirre

Senior Project Manager

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