When you use our service
When you're using our website, we track your usage which includes statistics such as which pages you visit and how much time you spend on them. This information may include but is not limited to IP address, geolocalisation information, browser type and information about the use of our website, including a history of the pages you view.
If you create an account, we ask for information including but not limited to: your email, your name or what company you work for. This information is used to personalize your experience or send you onboarding emails and invoices. If you become a paying customer, we will collect your payment card information. When using our Chrome Extension, we will collect a Linkedin Session Cookie ID, which allows us to properly scrape your Linkedin search.
When you contact our support
If you reach out via email or chat, we keep conversations and other data you might send during those exchanges. When you delete your account, those conversations are removed after a period of up to 6 months.
How we use your data
To provide our services
When creating an account, you agree to our Terms of Service which allows us to process your data to give you access to Wiza.
To improve the User Experience
We're looking at usage patterns and various statistics to understand what to improve on Wiza.
We’re also using the data that goes through our services to improve the services themselves.
To offer customer support
We provide customer support via email or chat, to help you take full advantage of our service or fix any problem you encounter.
To fight fraud
There are always bad actors on the web: We actively fight credit card fraud and misuse of our services.
To market new services
Regularly, we launch new services. We’ll let users know about those releases if they have asked us to keep them up to date.
You have the following rights in relation to the personal data that we hold about you:
To access your personal data, and some related information as described in the section below “know if we have information concerning you and what that information is”;
To require any inaccurate personal data to be rectified, completed including by means of providing a supplementary statement;
To require us to delete the personal data in certain circumstances;
To require us to restrict or block the processing of your personal data in certain circumstances (when processing is restricted, we can still store your personal data, but may not use it further);
To obtain from us your personal data, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to require us to transmit your personal data directly to another person where it is technically feasible to do so; and
To object to our use of your personal data for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal data (and require them to be deleted) in some other circumstances;
Where we are processing your personal data based on your consent to such processing, to withdraw your consent at any time.
Update, correct and delete your information
If you're a user of our service, you can log in to your account and update your information directly there.
Removing your data
If you have any concerns, please reach out first so we can help: firstname.lastname@example.org
Permissions we require for connected Google accounts
“View your email messages and settings”
- Wiza will access your basic profile information including photo, name, and email address so that we can properly label your account.
- Wiza will periodically check your inbox for messages. Our app will check your inbox to find replies to emails sent by your Wiza campaigns in order to present this information to you within the Wiza application, turn recipients into leads as necessary, and stop follow-up messages from sending when a reply causes someone to become a lead. We also look for unsubscribe requests and bounces to emails sent by Wiza to keep your contact lists up to date and help you with deliverability.
“Send email on your behalf”
- Wiza needs this permission to be able to run your campaigns.
App's use of information received, and App's transfer of information to any other app, from Google APIs will adhere to Google's Limited Use Requirements.
Services helping us manage your data
To provide our services, we rely on other companies that can partially manage your data. We carefully select our providers to ensure the privacy and security of your data. Our biggest providers are:
For help with e-mail finding: AnyMail Finder
For help with extracting Linkedin data: PhantomBuster
For email validation: VoilaNorbert
Customer support: Intercom
For internal collaboration and emails: G Suite (Google)