David Ham - Email & Phone Number

Experienced Program Director in marketing research and consulting with a strong focus on customer experience, satisfaction, and employee engagement. Skilled in a variety of industries including telecom, retail, financial services, and automotive. - Specializes in market research including customer loyalty, brand loyalty, competitive intelligence, and employee commitment. - Experienced in SPSS, research design, segmentation, multivariate analysis, and cost-benefit analysis. - Expertise in customer lifetime value modeling, program evaluation, and optimizing business metrics. - Proven track record in tracking studies, qualitative interviewing, vendor management, and business strategy. - Interested in opportunities related to strategy consulting, customer insight, and decision support in sales and marketing.