Laura Smith - Email & Phone Number

Executive Vice President Global Sales & Customer Experience at Hertz

Global Executive in the service industry with significant leadership roles at Hertz. Specializes in team and brand leadership, consumer UX, communication, strategy, and operations. Noteworthy for being an Irish and US Citizen, fully fluent in French. - Expertise in change management, customer service, Six Sigma, and organizational design. - Proven track record in negotiating strategic alliances, driving exceptional customer experiences, and leveraging advanced analytics. - Skilled in operations management, performance management, and team leadership. - Experience in cost reduction, process improvement, and business strategy. - Fluent in French, which can facilitate international business relationships.

Laura Smith's Contact Information

Laura Smith's Work email

l*****@hert***.com

Valid

Latest update

September 30, 2025

Location

Naples, Florida, United States

Laura Smith's Work History

Executive Vice President Global Sales & Customer Experience

Hertz

Jan 2023 - Present

Executive Vice President Global Sales, Marketing & Customer Experience

Hertz

Jul 2020 - Jan 2023

Senior Vice President Global Marketing & Customer Experience

Hertz

Sep 2019 - Jun 2020

Vice President Customer Experience, North America

Hertz

Feb 2016 - Aug 2019

Sr Director Customer Care, North America

Hertz

Jan 2013 - Jan 2016

Director Customer Care Europe and International

Hertz

Nov 2009 - Dec 2012

Lean Process Improvement Manager

Hertz

Aug 2007 - Oct 2009

Manager, Account Process Center

Hertz

Jan 2005 - Jul 2007

Senior Team Leader. Customer Service

Hertz

2003 - 2005

Team Leader French Market

Hertz

Sep 2002 - 2003

Team Leader, Executive Customer Service

Aer Lingus

1999 - 2003

Laura Smith's Education

The Wharton School

Executive Course

2013 - 2014

IMD

Orchestrating Winning Performance

2012 - 2012

Irish Management Institute

Master of Science (MSc)

2006 - 2007

Laura Smith's Skills

Change Management

Customer Service

Six Sigma

Restructuring

Organizational Design

Process Improvement

Laura's current employer

Hertz

Description

In airports around the world and rental car locations near you, get a great selection and price on rental cars, vans and trucks. Click to...

Website

hertz.com

HQ Location

Estero, FL, United States

Number of employees

10001+

Industry

Travel Arrangements

Latest update

April 30, 2024

Read about Hertz

Frequent questions about Laura Smith

What company is Laura Smith working for?

Laura Smith works for Hertz.

What is Laura Smith's function at Hertz?

Laura Smith is Executive Vice President Global Sales & Customer Experience at Hertz.

Where is Laura Smith based?

Laura Smith is based out of Naples, Florida, United States.

What is Laura Smith's work email address?

Laura Smith's professional email address is l*****@hert***.com

Who are Laura Smith's co-workers?

Laura Smith's colleagues are Janna Caven, Martina Fitzpatrick, Nigel Biffen, Stephen Scherr, Mike Fojtik, Hein Holwerda, William Simmons, Angela Brav, Sigurdur Berndsen, Peter Hertzog, Victor Norris, Mustafa Bajger, Anne-Lene Vold, Moises Behar, Peter Gould, Marinello Kathryn, Wilfred Empel, Lynn kirts, Helen Joyce, Elizabeth Gaubert, Jennifer Pagano, Emily Muise, Mark Hertz, Christopher Ridgeway, Carl Hertzog, Hertz Joplin, Paata Totadze, Barry Hertz, John Hertzberg, Talib Hussain, Brian Hertzock, Dugan Driver, Patricio James, David Cotner, Joseph Eckroth, Erin Iseminger.

Laura's co-workers

Janna Caven

Franchise Owner

Martina Fitzpatrick

Product Owner - Project Manager

Nigel Biffen

Divisional CEO

Stephen Scherr

Chairman & Chief Executive Officer

Mike Fojtik

president

Hein Holwerda

Co Owner Hertz Autoverhuur Heerenveen

William Simmons

Business Owner

Angela Brav

President International

Sigurdur Berndsen

CFO and Owner of franchisee in Iceland

Chief Executive Officer

Anne-Lene Vold

CEO Hertz Franchisee Østfold / Follo

Moises Behar

CEO Mexico

Peter Gould

CEO Australian Truck & 4wd Rentals

Marinello Kathryn

CEO, President and Board Member

Wilfred Empel

Agency owner

Lynn kirts

President cultural comittee/Rsa

Administrative Assistant To Chief Executive Officer

International Director /Producer/CEO

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